Frequently asked questions

If your question is not listed below please get in touch and we will be happy to help

  • Dr Snell has clinics at The Harbour Hospital in Poole on Tuesdays, Thursdays and Fridays. To book an appointment you can call his medical secretary, Rosie, on 07835 577718, or you can call The Harbour Hospital’s booking line on 0808 189 4843, or book online.

  • An up-to-date list of our fees can be found here and are also available on request by calling 07835 577718.

  • If you are a new patient booking via The Harbour Hospital your card details will be taken at the time of booking to secure the appointment. You will then need to bring a payment card with you to your first appointment with Dr Snell to provide your card details to him directly.

    If you book directly with Dr Snell’s medical secretary, Rosie, you will only need to provide your card details at the time of booking.

    All payments are processed after your appointment has taken place. We accept all major debit and credit cards, including American Express. Returning patients do not need to provide payment card details again whilst the card remains valid. We will send you a copy of your invoice, marked as paid, within two working days of your appointment.

    We do not accept cheques, cash, or bank transfers.

  • Private prescription writing can be provided by Dr Snell at the time of your appointment. Prescriptions issued during telephone or video consultations can be received electronically by a range of local pharmacies.

    You will be charged by the dispensing pharmacy for the medication. Prices vary depending on the medication.

    Repeat prescriptions can be requested by returning patients only. The fee for a repeat prescription is £25.

  • Yes. Your NHS GP surgery will be best placed to provide certain healthcare services for you, for example, those relating to national screening or immunisation programmes. With your consent, we will be happy to share copies of Dr Snell’s consultation notes with your NHS GP on your behalf, so they are kept up-to-date with any care you are receiving from Dr Snell.

  • Anyone aged 18 or over can book a clinic appointment with Dr Snell at The Harbour Hospital.

    Unfortunately, children and young people under the age of 18 cannot currently attend The Harbour Hospital as a patient.

  • When you book an appointment you are reserving the doctor’s time for your care.

    You may cancel or rearrange your booking up to 24 hours ahead of your appointment for no charge. Cancellations less than 24 hours before will be charged the full appointment fee.

  • Unfortunately, due to demand for clinic appointments at The Harbour Hospital in combination with NHS commitments, Dr Snell can no longer offer home visits to patients.